Frequently Asked Questions
How long does shipping take?
Delivery times vary depending on your location. Once your order has been shipped, you'll receive a tracking number so you can follow its journey.
Do you ship internationally?
Yes. We ship to many countries worldwide. Shipping availability and delivery times are shown during checkout.
How can I track my order?
As soon as your order ships, we'll send you a confirmation email with a tracking number and tracking link.
What payment methods do you accept?
We accept major credit and debit cards, along with other secure payment methods available at checkout.
Can I return my order?
Yes. If you're not satisfied with your purchase, you may request a return in accordance with our Return & Refund Policy.
Are your products safe to use?
Our products are sourced from trusted suppliers and are intended for general wellness and comfort. Please read all product instructions before use.
Are your products medical devices?
No. Unless specifically stated on the product page, our products are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease.
Can your products guarantee pain relief?
Results vary from person to person. Our products are designed to support comfort, relaxation, and everyday wellness, but individual experiences may differ.
How can I contact customer support?
You can reach our support team through our Contact page or by emailing us. We'll respond as quickly as possible.
Is my payment information secure?
Yes. All payments are processed through secure, encrypted payment gateways. Avora does not store your full payment information.